Extension window can provide an interface between a back office system and one or more UCC
(Unified Contact Center). This interface (Extension window) significantly improves the service
provided to a caller and the productivity of Agents.
View the history between the customer
and the UCC in the timeline.
Watch each contact moment in detail.
Look up CRM cases directly from the Extension Window.
Extent the Extension window further with
custom tabs to match to your business.
Customer contact scenario
You can see the difference in total time it takes to see customer information without and with Anywhere365 and Extension Window.
The difference per call is 100 seconds.
The difference20 sec With
120 sec Without
- Pick up call
- Verify customer details
- One-click: open related customer information
With Anywhere365 and Extension Window you gain 100 seconds per call.
If you have 1.500 calls per week that is 1.500 x 100 = 150.000 seconds, which means you gain 41 hours per week.
That is similar to >1 FTE per week. That is lots of time (and money) saved.
Other added values are timeline information, previous contact information, direct search in case of an unknown phone number and recognition via chat (email address).
Anywhere365 and Extension Window =
gain time + productivity + customer satisfaction + more!