Boss / Secretary
A scenario in which incoming calls are answered by a secretary initially. If required forward calls to the manager.
A scenario that explains how a single or multiple department Supportdesk might utilize a UCC.
A scenario where there is the possibility of using the UCC as a personal assistant.
Student / Teacher
The possibility of using multiple communication channels and differentiates between incoming calls.
Large Scale Contact Center
A scenario for international companies that have multiple locations and use multiple dialogue types.
A scenario for companies that have a central reception that accepts calls and transfers these calls.
Single Point of Contact
This scenario describes the possibility of a Single Point of Contact (SPOC) within a company.
App the Expert
A scenario where customers can use their WhatsApp client to contact an available Expert in the Contact Center.