Meet Anywhere365 R6

Anywhere365 release 6 is here and brings you all these new and exciting elements and much, much more. It is our largest release up-to date and brings to you new possibilities to rethink your customer contact strategies. And at the same time brings our dream of a world without unnecessary dialogues a major step closer.

WHAT'S NEW
Language

Call or chat in your own language when contacting international support.

Chat bot

The chat bot understands you right away and connects you directly

CRM data

Have your CRM data available when you receive a call on your cellphone

Enable everybody

Enable everybody in your organization to help as a reception attendant

Branded chat app

Have your own branded chat app your customers can download from their app store

Timeline

Advanced Timeline
See the customer journey from accepting to forwarding and closing the call.

Calendar

Calendar
Drag and drop any contact to see the agenda of your colleagues.

Notes

Public/private Notes
Public notes are also visible for your colleague when the call is transfered.

Mirror

Mirror
Not only a fun, but also a functional feature to always look representative.

Timeline

Timeline
See the customer journey from accepting to forwarding and closing the call.

Calendar

CRM Integrations
Display information from your CRM anc Back Office services.

Notes

Call Classification
Classify / label a dialogue. Enhancing management information for Dialogue Intelligence.

Mirror

Tabs
Enrich the Extension Window further with custom tabs to match your business needs.

Call me back

Call me back
Users can do a call-back request when the UCC is closed or no Agents are available.

Speech and video

Speech and video
Anywhere in the conversation the user can open a voice or video channel.

Available SDK

Available SDK
Include the GridChat functionality in your own native app via our SDK.

Branding

Branding
Offer a branded chat app to your UCC that looks and feels as if it is your own.

Caller information

Caller information
Display information from your CRM anc Back Office services.

Timeline

Timeline
See the customer journey from accepting to forwarding and closing the call.

Transfer call

Transfer call
See the customer journey from accepting to forwarding and closing the call.

Call classfication

Call classfication
Classify / label a dialogue. Enhancing management information for Dialogue Intelligence.

Real-time statistics

Real-time statistics
Real-time overview of the UCC statistics (like SLA, AVG Queue time, missed/ answered calls).

Agent overview

Agent overview
All the active UCC Agent with presence, picture, name and reason code can be seen.

Sensor integrated

Sensor integrated
Integrated with the Plantronics Legend headset, which senses if the user is wearing his/her headset.

Minimal space

Minimal space
Because of the small and simple design, It is great to run on the Agent's Client without taking up to much space.