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Latest announcements
Feature behavior change
Audio recording and interceptor The Interceptor is a service installed on Anywhere365. It monitors all calls during set-up on endpoints of active Agents. By intercepting that call set-up and redirecting it to an Anywhere365 UCC it lets you manage the direct inbound and outbound dialogues of the contact center agents. settings changes in DC2024.01
Added March 28th, 2024.
Feature behavior change
Direct Call Interceptor (Dialpad) behavior changes in DC2023.03
Added March 28th, 2024
Release notes
Scheduled Release
April 2024
DC2024.01a
This release is the improved version of the DC2024.01 bundle, which had several identified issues.
Read more >Superseded Release
April 2024
DC2024.01
This release includes several new features such as customizable wrap-up time intervals, audio indication for when a supervisor joins or leaves a call, and the ability to use Microsoft Azure Cognitive Services for transcription of speech audio. Additionally, WebChat now offers live translation between customers and agents, and WFM plugin for TeleOpti is now available on Dialogue Cloud.
Read more >Default Release
January 2024
DC2023.04a
The latest release of the Dialogue platform includes several feature improvements and enhancements such as improved handling for inactive browser tabs, fix for the detection of muted participants, and a fix for the creation of queued callbacks when the maximum amount of concurrent sessions is reached. Additionally, the Graph presence subscription has been fixed to correctly handle situations where an agent's TeamsUPN varies across different SipUri's, and the WebAgent Call History tab display has been enhanced.
Read more >