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Instructies Mobiele vergadering




Instructies Mobiele vergadering




Instructies Mobiele vergadering




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We manage Real-time Dialogues between people, devices and things

We manage Real-time Dialogues between people, devices and things Anywhere365

We manage Real-time Dialogues between people, devices and things

New Anywhere365 Contact Center 4.0 now available! All new role models are supported.

Anywhere365 Social Reception Attendant 4.0 Now Available!

Anywhere365 Social Reception Attendant 4.0 Now Available!

Anywhere365 Wallboard 4.0 Now Available!

Anywhere365 Wallboard 4.0 Now Available!

Anywhere365 manage the communications where GRIDCHAT app displays the presence. Now Available for IOS, Android and Windows phone

Anywhere365 manage the communications where GRIDCHAT app displays the presence

Now Available

Dialogue Management for the Business Enterprise

We manage real-time dialogues for Skype for Business and Lync


Anyone can be part of your Unified Contact Center, either inside or outside your organisation, despite of any location: your contact Centre is virtual organisation that can run anywhere. All you need is a Lync or Skype for Business account, and even any federated Lync/S4B user can be part of your support or sales channel. Incoming calls, chats, what’s app messages, etcetera can be routed to the best agent based on business rules like skill, skill level, time zone or location making sure your customer will be routed to the best agent.

  • IVR
    IVR
  • Skill Based Routing
    Skill Based Routing
  • Last Agent Routing
    Last Agent Routing
  • Wrap-up Time
    Wrap-up Time
  • Timezones
    Timezones
  • Queue Management
    Queue Management
  • Holiday
    Holiday
  • Back Office Integration
    Back Office Integration
  • Business Intelligence
    Business Intelligence
  • Wallboard
    Wallboard
  • Supervisor
    Supervisor
  • Availability Check
    Availability Check
  • Quality Monitoring
    Quality Monitoring
  • Questionnaire
    Questionnaire
  • Office Integration
    Office Integration

When replacing legacy PBX, Microsoft Lync or Skype for Business will be the first alternative, because it provides a flexible, low-cost communications platform that scales with the needs of your organization. Besides all the extra functionality the combination MS Lync & ANYWHERE365 has to offer, all PBAX features, such as, such as hunt groups, chef-secretary or ….., can be replaced by the combined platforms.

With ANYWHERE365 there is no reason to not migrate to Microsoft Lync or Skype for Business!

  • Routing Table
    Routing Table
  • Internal Routing
    Internal Routing
  • Hunt Groups
    Hunt Groups
  • Recording
    Recording
  • Business Hours
    Business Hours
  • Holidays
    Holidays
  • Mobile Phone Integration
    Mobile Phone Integration
  • Queue Management
    Queue Management
  • Voicemail
    Voicemail
  • Business Intelligence Reporting
    Business Intelligence Reporting

Since we believe that Anybody could be a Contact Center, the Reception (or secretariat) is a Role Model of a Contact Center. For that reason we developed a Reception Attendant Console from a user friendly perspective, and support all features that a reception needs, queue, visual transfers, drag/drop, swipe or touch (Windows tablet version). Furthermore Exchange Calendar integration for availably. Also transfers can be made to groups (UCC’s) in order to make, ‘functional transfers’ possible if the Anywhere365 UCC platform is available for departments and functional groups.

  • Take Calls
    Take Calls
  • Call History
    Call History
  • Previous contacts
    Previous contacts
  • Frequent contacts
    Frequent contacts
  • Presence Check
    Presence Check
  • Queue Management
    Queue Management
  • Drag & drop transfers
    Drag & drop transfers
  • Addressbook
    Addressbook
  • Missed Calls
    Missed Calls
  • Voicemail
    Voicemail
  • Visitor registration
    Visitor registration
  • Call Recording
    Call Recording
  • Outlook integration
    Outlook integration
  • Notes
    Notes
  • Chat
    Chat
  • Call Park
    Call Park
  • Emergency Break In
    Emergency Break In

Are you sure your contact centre is effective, efficient and treating your customers fairly? ANYWHERE365 is a flexible and scalable platform that can be folded to any contact centre situation and beyond, so serve your customers best by providing newest technology, best practices, business intelligence and Data mining technologies. Everything is focused on enabling efficient and productive dialogues to take place between people, your company and customers and groups of people.

  • IVR
    IVR
  • Skill Based Routing
    Skill Based routing
  • Last Agent Routing
    Last Agent Routing
  • Wrap-up Time
    Wrap-up Time
  • Time zones
    Time zones
  • Queue Management
    Queue Management
  • Business Hours
    Business Hours
  • Holidays
    Holidays
  • CRM Integration
    CRM Integration
  • Business Intelligence
    Business Intelligence
  • Wallboard
    Wallboard
  • Supervisor
    Supervisor
  • Availability check
    Availability check
  • Multi language support
    Multi language support
  • Text to speech
    Text to speech
  • Role based access
    Role based access
  • Quality monitor
    Quality monitor
  • Questionnaires
    Questionnaires
  • Office integration
    Office integration

Your website is a contact centre that provides an extra communication channel on top of existing entries to your customer support or sales department to answer questions or follow up new business. Since most customers will browse to your website before starting up communication, why not bringing communication closer to the customer. ANYWHERE365 provides the possibility to integrate communication into your website, by offering chat, video chat or call me back functionality, without having Lync or Skype for Business installed on the machines of your websites visitors.

  • Skill based hunting
    Skill based hunting
  • Website integration
    Website integration
  • Videocall
    Videocall
  • Call me back
    Call me back
  • Custom Look & feel
    Custom Look & feel
  • Questionnaires
    Questionnaires
  • Screen Sharing
    Screen Sharing
  • Screen recording
    Screen recording
  • Quality monitor
    Quality monitor
  • CRM Integration
    CRM Integration
  • Dialogue intelligence
    Dialogue intelligence

See all your unlimited possibilities when using Anywhere365

Due to its design philosophy, the versatility of Anywhere365 Unified Contact Center for Skype for Business and Lync is limitless, so your implementation is only bound by your own imagination